Fernco, located in Barnsley, is seeking an Internal Sales Administrator to join our Company, working 39 hours per week: 08.30 – 17.00 (Mon-Thurs) & 08.30 – 16.00 (Fri). The successful individual will work as part of the International and UK sales team in implementing the Company strategic plan and to meet and exceed the department’s objectives. To provide exceptional customer service to the Company’s customer base.

Job Purpose:

  • To contribute to the ongoing development of the sales administration activities.
  • Providing exceptional customer service that is tailored to meet their individual needs and ensuring resolution is found with the business and customer in mind at all times.
  • To process orders, quotes, modifications, and queries across a number of communication channels.
  • To work as part of a proactive internal team in implementing the Company strategic plan and to meet and exceed the department’s objectives set and agreed by the Sales Office Manager.

Internal Sales Administrator Responsibilities:

  • Responding to incoming sales calls/emails, providing technical advice on products and quoting International and UK customers.
    • Generating quotations and pro-forma invoices
    • Pro-actively following up on quotations reporting on those won/lost.
  • Processing International and UK Sales Orders accurately in line with ISO9000.
    • Liaising with Sales Office Manager and co-ordinating order despatch by liaising with Planning, Production, Purchasing and Finance teams in connection with stock levels, production capacity and customer billing requirements to satisfy customer requirements.
    • Advising customers on despatch dates & monitoring outstanding order lines and providing lead times agreed.
    • Completion of export paperwork for movement of goods (EUR1, Certificate of Origin etc)
    • Organising freight bookings, tracking orders despatched via carriers and providing ETA’s.
  • Be proactive in identifying possibilities for new accounts, dependent upon the customer requirements, identifying Customer trends and previous Customer orders.
  • Customer account maintenance and co-ordination.
    • Management of Key accounts and providing consistency and clarity to these accounts, as required.
    • Update and maintain customer information.
    • Obtaining Proof of Deliveries
  • Supporting UK Sales Office Manager with required duties/tasks.
  • Supporting UK Sales team with enquiries and customer information when required
  • Handling invoice queries and credit requests for all customers when requested by the Sales Office Manager.
  • Supporting Area Sales Managers and National Sales Manager with enquiries and customer information.
  • To provide general administrative support and ad-hoc duties as and when required.
  • Work in a safe manner to ensure the safety of self and others and highlight any issues to the QHSE Manager / Area Safety Representative.
  • Comply with processes/procedures to ensure that the Company achieves its goal of continually improving its environmental performance.

The Ideal Internal Sales Administrator:

Essential:

  • Currently working in a similar role
  • Team player with a positive attitude
  • Excellent communication skills (written and verbal) across a number of communication channels
  • Exceptional customer service skills
  • Ability to work at a fast pace whilst maintaining high levels of accuracy
  • Quality conscious with a ‘right first time’ mentality
  • Capable of recording accurate information
  • Organised, accurate and meticulous
  • Maintaining a positive, empathetic and professional attitude toward customers and internal staff at all times
  • Good IT and Excel skill

Desirable:

  • ITOPS qualification

Benefits we can offer you:

  • Holidays – 25 days plus bank holidays plus a day off for birthday
  • Westfield, which includes a 24-hour helpline plus money back on dental, optical, and therapy treatments
  • 4% employer pension contribution
  • Free car parking

About Fernco

Since its inception in 1989, Fernco, previously known as Flexseal, has been at the heart of the civils and drainage sectors, playing a vital part in shaping the way contractors repair and refurbish drainage and sewer pipelines across the globe.

Part of a global group with almost 60 years reputation for supplying high quality products, Fernco offers a service to match and operates with a spirit of innovation across all areas of the company.

Fernco is focused on adding value to all levels in the supply chain, from distributors, builders merchants and wholesale partners to the end-users of our products.

Our Values

We take our responsibility both as an employer and as a manufacturer to our customers seriously. We coordinate our business with a set of values which are instilled across the entire company.

Unwavering Customer Focus

Champion Teamwork

Promote Open Communication

Be Passionate

Encourage Innovation

Seek Simplicity

If you are interested in our role, please send your CV highlighting your suitability for the role to:

abigail.fletcher@fernco.co.uk

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